Undamaged products and package may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Zenmaster Laser’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window, over 30 days since the clients ordered the product, we will take 15% storage fee
1. Please reach out to Zenmaster Laser’s customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Zenmaster Laser support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Zenmaster Laser with the following information:
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item or parts will be sent. In situations where a replacement is not an available or preferred option, Zenmaster Laser will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 12 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
Returning personal items sent to Zenmaster Laser
When returning items with a prepaid shipping label provided by Zenmaster Laser, Zenmaster Laser takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Zenmaster Laser does not provide refunds for items damaged in transit for non-quality-related warranty claims.
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